Return Policy

Return requirements

This return policy applies to all returns for purchases made on rcpw.com except defective/damaged in transit items. Please see defective/damaged in transit items policy.

New/Unused: All returns must be new, unused, and include all original packaging, hardware, and accessories. No labels, stickers or writing can be on the original packaging or boxes. Please do not put return labels or addresses on original packaging! Place in another box for safe return shipment.

Return authorization required: A return authorization is required for all returns. Return authorizations will be sent via email. All questions regarding returns or defective items must be through email.

Return timeframe: Returns must be requested within 30 days of shipment. Returns must be postmarked within 7 days of receiving a return authorization. Returns beyond this window will be returned at your expense.


How to request a return authorization

Please contact us using our ticket system (choose "Return Authorization Request" using the drop-down) to request a return authorization. Please verify your email address - all return authorization information arrives via email.


Restocking fees

Items that qualified for free shipping have a 25% restocking fee. All other items have a 15% restocking fee.

Restocking fees apply to all returns, unless the mistake was on our side (such as looking up the wrong part numbers or shipping the incorrect item number to you) or if the item is found to be damaged/defective.

Refused packages, items returned without authorization, or are used, installed, damaged, defective, received materially different than sent, or returned beyond the return windows may be assessed up to a 50% restocking fee.


Return shipping costs

Original shipping costs (from us to you) and return shipping costs (from you to us) are not refundable.

If the mistake was on our side (such as looking up the wrong part numbers or shipping the incorrect item number to you), we will pay the return shipping cost.

Non-Returnable / Final Sale Items

  •  We cannot accept returns for installed, used, or physically damaged (by customer) items.
  • Equipment & Accessories
    • Serialized inventory such as lawn mowers, snow blowers, trimmers, power heads, and engines.
    • Non-serialized inventory such as decks, bagger systems/kits, and catchers.
    • Accessories like snow blades or attachments for power head/combination systems.
  • Gaskets & Seals
  • Short Blocks
  • Pumps & Transmissions - because these items are specific for what they fit and our suppliers will not accept returns for them, we cannot accept returns for transmissions, transaxles, hydraulic pumps, and related products. Please contact us to assist in finding the correct item before purchasing these items.
  • Literature, Catalogs & Manuals

Defective / Damaged In Transit

Defective Parts & accessories

If a part is received and is defective, please open a support ticket. We have two options for replacement:

  1. Send us the part back. Once received and found defective, we’ll send a replacement.
  2. Put a deposit on a replacement order, which will ship as soon as possible, and then you’ll receive credit for this deposit once the defective item has been received back into our warehouse.

Defective equipment

If equipment is received and found to be defective or if you are having issues using the product, please send us an email or open a support ticket so we can best help with your concern.

We have an in-house technician team who can help diagnose issues. All equipment products purchased from RCPW have a manufacturer’s warranty – if we cannot help you diagnose the issue over the phone or send replacement parts to easily fix an issue, we may ask that you take the equipment to your local servicing dealer for repair under that warranty. We will help you locate your local dealer and can send over any documentation (invoices, registration, serial # info) needed so that it is covered under warranty.

Damaged in transit

Unfortunately, items do get damaged in transit. We do our best to package items, so this does not happen, but damages do occur. All damages must be reported within 5 business days of delivery.

Please send photos and an explanation of the damage in an email to orders@rcpw.com or open a support ticket and we’ll get right back to you.