Q. I bought my machine from you and it’s still under warranty, how can I get it fixed? A. We keep your purchase information on file, just remind us when you call (330-467-1332) or come in that you bought it from us and we’ll take care of the warranty information.
Q. I purchased a piece of equipment from a box store or other dealer and I think it’s still under warranty, what should I do? A. You’ll need a copy of the original purchase receipt with the date that it was purchased. In some cases, certain warrantors may require additional information, so please call (330-467-1332) ahead if you have any questions.
Q. My machine is out of warranty and I need to get it fixed! Can you fix it for me? A. We’ll do our best! Bring it in or call to schedule a pickup time (pickup & delivery charges are additional).
Q.I don’t have a vehicle big enough to bring in my machine, do you offer pickup and delivery? A. Yes! Our current rate for round-trip pickup and delivery is $75 inside our service area. Please call or stop in to schedule a pickup time. We have two choices -- morning (between 9am and 1pm) and afternoon (1pm and 5pm). Delivery also follows the same morning and afternoon schedule.
Q. How long will it take for my machine to be fixed? A. Our turn-around time during peak season is approximately 2-1/2 weeks. During normal times (the other 10 months of the year), turn-around time is around a week to a week and a half. Have a question about a particularly time-sensitive job? Give us a call, we’ll do our best to help you out.
Q. Can I schedule an appointment? A. We currently do not schedule equipment for service based on appointments, everything brought into our service department operates under a “first come, first served” atmosphere. The earlier you can bring the machine in here, the sooner it is to being completed.
Q. What are you doing to preserve energy and the environment? A. Within the last year, we’ve replaced our older-style heating, air conditioning and lighting with high-efficiency infrared heating, air conditioning and lighting. We have procedures for oil/petroleum recycling that includes humane removal from our facility.
